Host

Plane Food Market has completely transformed airport dining at Terminal 5. High-energy, multi-brand food destination bringing four of Chef Gordon Ramsay's iconic global brands, Lucky Cat, Street Burger, Street Pizza, and Fish & Chips together under one roof. We invite travellers to fuel their journeys with genuine, premium global flavours without compromising on speed or taste

Gordon Ramsay are looking for an ambitious, high-energy Host who thrives under pressure, loves the rhythm of a busy service, and takes pride in doing things properly

As a Host, you will be the first point of contact for our guests, creating a warm and professional welcome from the moment they arrive. You will play a key role in ensuring the smooth operation of the restaurant by managing reservations, coordinating seating arrangements, and maintaining excellent communication between guests and the restaurant team

Key Responsibilities:

• Welcome guests with a friendly, professional, and engaging approach
• Manage reservations, walk-ins, and waiting lists effectively
• Coordinate guest seating to maximise service flow and guest satisfaction
• Provide accurate wait time information and assist with guest enquiries
• Work closely with management and front-of-house teams to ensure smooth service
• Maintain a well-presented and organised reception area
• Handle guest feedback and requests in a positive and professional manner
• Deliver exceptional customer service at every stage of the guest journey

You are passionate about hospitality and thrive in environments where delivering excellent customer service is a priority. You enjoy interacting with people from all backgrounds and can maintain a professional and positive attitude, even during busy periods

We're Looking For:

• 1 year previous experience as a Host, Receptionist, Front of House Team Member, or within a customer-facing role
• Strong communication and interpersonal skills
• A friendly, approachable, and confident personality
• Excellent organisational skills and attention to detail
• Ability to work effectively in a busy, fast-paced environment
• Ability to work a flexible rota, including early mornings (starting from 5:00 AM), evenings, weekends, and holidays
• A genuine passion for providing outstanding guest experiences

What's In It For You?

• Competitive salary and benefits package
• Career progression opportunities within Gordon Ramsay Restaurants
• Ongoing training and development
• Staff meals and employee discounts
• Work within a vibrant and international airport environment
• Join a recognised and respected hospitality brand

If you are passionate about delivering exceptional guest experiences and want to be part of a dynamic hospitality team at Heathrow Terminal 5, we'd love to hear from you

Gordon Ramsay Restaurants is one of the world’s most prestigious privately owned hospitality groups, founded in 1998 by the globally renowned chef himself. From its origins as a single fine-dining venue in London, the company has scaled into a massive culinary empire operating over 88 restaurants globally. The diverse portfolio stretches across the UK, USA, Europe, and Asia, encompassing everything from casual, high-energy concepts like Street Burger and Street Pizza to premium dining spots like Lucky Cat and elite, Michelin-starred destinations. In fact, the flagship venue, Restaurant Gordon Ramsay in Chelsea, has incredibly maintained its flawless three-star Michelin status for over 24 consecutive years

The group is widely recognized for its dedication to culinary excellence, operational precision, and unmatched standards of food quality and service. Whether serving a fast-casual meal at an international airport hub like Plane Food Market or a multi-course tasting menu, the company prides itself on delivering memorable guest experiences under a brand name synonymous with passion and perfection. As a global hospitality leader, the organization continually drives industry innovation while remaining rooted in classic techniques, making it an influential and dynamic environment for hospitality professionals to develop their craft