Ground Handler

Competitive

25 Sep 2026

Full Time

Home
Vacancies
Front Line Operational Leader

Front Line Operational Leader

About The Role

Are you a passionate people leader who thrives in a fast-paced operational environment? Do you enjoy motivating teams, driving performance, and delivering exceptional service? If so, we would love to hear from you.

As a Front Line Operational Leader, you will play a critical role in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, operational performance, and employee wellbeing.

As a leader within the organisation, your primary responsibilities involve orchestrating your team’s efforts to execute all facets of the Department’s operations. Your role is pivotal in ensuring that Cobalt consistently exceeds industry standards in safety, customer satisfaction, quality, performance, and employee wellbeing. This encompasses the comprehensive spectrum of leadership from strategically guiding the operational workflow to fostering employee engagement and providing adept line management for your shift.

Key Responsibilities:

Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocation staff is working efficiently
Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities
Acts as an ambassador for customer service and actively coaches and monitors staff on customer service and uniform standards. Liaise on a regular basis with Customer airlines, ensuring that we are providing best in class service delivery
Management of staff welfare issues, including recording of absence and lateness and highlighting any irregularities that occur to Human Resources. Working with Human Resources to ensure all performance, discipline and grievance matters are reviewed and managed promptly and effectively, in accordance with Company policies and procedures and legal requirements
Ambassador of diversity and inclusion in the workplace
Responsible for the positive promotion of Cobalt’s mission, vision and values in the marketplace and internally

About You

Thriving on leading by example and igniting motivation among the team to collectively achieve extraordinary outcomes
Ensures that all shift team members are coached and developed actively, including the giving of feedback, and identify appropriate training and development opportunities
Responsible for resource planning your team within the department, and in conjunction with the Operational Support Administration team, including the effective and efficient management of rosters, leave and overtime arrangements and ensuring the Supervisor allocating staff is working efficiently
Engaged Teams, Decisive Leadership, Operational Excellence

Essential Requirements:

Minimum 2 years' experience in a supervisory or team leadership role.
Proven experience managing and motivating large teams in a fast-paced environment.
Strong coaching and mentoring skills, with a track record of developing employee performance.
Full, clean UK manual driving licence.

Desirable Experience:

Experience in staff and resource allocation.
Knowledge of employee relations, including performance, attendance, and disciplinary processes.

Key Skills & Competencies:

Health, Safety & Wellbeing: Commitment to maintaining a safe and compliant working environment.
Leadership & People Management: Ability to lead, motivate, and develop high-performing teams.
Organisation & Time Management: Strong planning and prioritisation skills with attention to detail.
Communication: Excellent verbal and written communication skills, with the ability to build effective relationships at all levels.

About The Company

Cobalt Ground Solutions is a leading ground handling provider based at London Heathrow Airport, delivering a comprehensive range of passenger, ramp, baggage, and operational support services on behalf of some of the world's most recognised airlines. With a strong reputation for reliability, professionalism, and customer service excellence, Cobalt plays a critical role in ensuring safe, efficient, and seamless airport operations.

At Cobalt, our people are at the heart of our success. We are committed to creating a supportive and inclusive working environment where employees are empowered to develop their skills and build rewarding careers in aviation. By combining operational expertise with a customer-focused approach, we continue to be one of Heathrow's trusted ground handling partners, helping airlines deliver outstanding service to millions of passengers every year. Learn more at Cobalt Ground Solutions

Apply

Other jobs like this

Similar