Client Advisor - Mandarin Speaking

We are looking for a Mandarin-speaking Client Advisor to join our team at Heathrow Airport. As a brand ambassador for Burberry, you will deliver a world-class luxury shopping experience, building meaningful relationships with customers and bringing the brand's heritage and values to life

Working in a fast-paced international environment, you will provide personalised service, share expert product knowledge and contribute to both individual and store performance. You will also support day-to-day store operations, maintain exceptional presentation standards and help create an inspiring atmosphere for customers and colleagues alike

Key Responsibilities:

• Deliver outstanding customer service and luxury retail experiences
• Build strong relationships with clients to drive loyalty and repeat business
• Provide tailored product recommendations and styling advice
• Contribute to achieving individual and store sales targets
• Support visual merchandising, stock management and operational excellence
• Work collaboratively with the wider team to maintain a positive store environment

We're looking for an enthusiastic and customer-focused individual who is passionate about luxury service and building lasting customer relationships

You'll Bring:

• Fluency in Mandarin and English
• Experience in luxury retail, premium retail, hospitality or another customer-facing environment
• A passion for delivering exceptional customer experiences
• Strong communication and relationship-building skills
• A proactive and adaptable approach in a fast-paced environment
• An interest in fashion, luxury products and personal development

Burberry is a British luxury brand, headquartered in London

Since being founded in 1856, Burberry has been guided by the core belief that Creativity Opens Spaces, and is central to how they operate as a company. Their purpose is to unlock the power of imagination to push boundaries and open new possibilities. As a values driven brand they are committed to creating the next generation of sustainable luxury for their customers, driving industry change and championing communities

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience