Team Leader

LOEWE is a Spanish luxury fashion house specialising in leather goods, clothing, perfumes and other fashion accessories. Founded in 1846, LOEWE is LVMH's (Louis Vuitton’s) oldest luxury fashion house. 

LOEWE are looking for a Team Leader who will support Store Management in ensuring service standards are achieved throughout the store. You will actively sell to achieve your individual goals but in addition, support floor management and leading the team in day-to-day activities. You will be a role model to the team, supporting them to achieve their individual goals and supporting the Management team in operational duties. 

Responsibilities: 

• Assist the Management with day-to-day management of the team
• Act as the Manager on Duty in the absence of Management
• Responsible for opening and closing the store in the absence of Management
• Support Management with delivering training and coaching to the team
• Be an exceptional team player consistently achieving individual and team objectives
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations
• Exemplify and share LOWE’s brand history and heritage to the team and clients
• Highlight LOEWE’s product categories through your product knowledge to cross sell and upsell
• Engage with diverse clients, always putting them at ease to develop long lasting relationships
• Develop and grow your client book, updating client information on the relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards 
• Maintain products in an efficient, clean, secure, and organised manner; front and back of house
• Support with inventory management and ad hoc back of house tasks 
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behaviour 

Key Requirements: 

• Experience within a similar retail role  
• A deep interest in Fashion, Art, and Culture  
• Experience working with and leading a diverse, dynamic team
• Excellent organizational, prioritization and multitasking skills  
• Ability to lead and inspire the team to perform at their best
• Comfortably adapts and connects with different employees and clients
• Effective communication skills with the sensitivities to build and maintain a client book
• Results driven with a commercial mindset without compromising on the Team Player attitude
• Flexible, adaptable, and collaborative approach to work 

Created in Spain in 1846, LOEWE approaches 175 years as one of the world’s major luxury houses. Since 2013, under LOEWE’s creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. 

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.